SHIPPING & DELIVERY

HOW LONG DOES IT TAKE TO DISPATCH AN ORDER?

In the instance where we need to transfer your item(s) from one of our retail stores, Please allow up to 2-5 extra business days for delivery of your order

(After placing your order, Zachary will pack and send within 48 hours.
(Please understand, in some cases there might be delays during peak periods. We will endeavor to get your order posted out to you as soon as possible.))

WHAT ARE THE DELIVERY TIMES WITHIN AUSTRALIA?

Standard delivery: 3-7 business days
Express delivery: 1-2 business days
(Please note W.A addresses may take a business day longer.)

WHAT ARE THE DELIVERY TIMES FOR INTERNATIONAL ORDERS?

New Zealand: 1-2 business days
U.S.A and U.K: 2-4 business days
All other countries: 3-5 business days

HOW CAN I TRACK THE STATUS OF MY DELIVERY ONLINE?

Once your order has left our warehouse you will receive an email from one of our carriers.

For Australian orders sent via Australia Post please visit:
https://auspost.com.au/parcels-mail/track.html#/track

For Australian orders sent via Fastway couriers please visit:
http://www.fastway.com.au/courier-services/track-your-parcel

All International orders can be tracked on the DHL Express website:
http://www.dhl.com.au/en/express/tracking.html

WHAT IF I AM NOT AVAILABLE TO SIGN FOR MY PARCEL?

Your order will be left in a safe place out of the weather. In times where there is no suitable environment to leave the parcel, a calling card will be left and you will have to collect your order from either the nearest post office or collection hub.

Please note; missed deliveries with Fastway couriers can be redelivered to the same address by following the instructions on the calling card and can be redirected to a different address for a small fee of $5.00.

Please double check your delivery address before submitting your order as Zachary the Label does not accept responsibility for parcels sent to an incorrect address.

HOW MUCH IS SHIPPING?

Shipping within Australia occurs a flat fee of $9.95 for standard delivery, or $14.95 for express. The courier will be chosen depending on your address to ensure the quickest delivery.

All international orders incur a flat fee of $29.95 AUD for express shipping.

All orders sent out are registered with tracking.

International customers please note;
Customs policies vary from country to country. You may be subject to relevant overseas customs duties and/or other taxes that may incur and these are payable by you. When importing into the USA you may be required to supply your social security number in order for your goods to clear customs. We suggest you check with your local customs office for further information if required.

Zachary is not responsible for any delays or fees caused by destination customs clearance processes.

HOW LONG DOES A PRE-ORDER TAKE?

Please give 4 – 6 weeks for the orders that are placed as pre orders to come into stock.

If your order contains a pre-order item along with items in stock, it will be held until all items are available before dispatch. Please email us at: info@zacharythelabel.com if you would like to arrange an alternative.

HOW CAN I TRACK THE STATUS OF MY DELIVERY ORDER?

Once orders leave our warehouse, delivery times may vary subject to the carrier

(All International orders can be tracked on the DHL Express website:

http://www.dhl.com.au/en/express/tracking.html)